Is remote computer repair safe?
Yes. You watch the whole session on your screen, you approve the connection before it starts, and you can end it at any time. Nothing is changed on your computer without your okay.
Remote repair, explained
Is remote computer repair safe?
Yes, when you stay in control of the session. With remote computer repair, a technician connects to your computer over the internet and fixes it while you watch, so you never have to haul it to a shop.
Here is how a session works at MLH Remote Computer Mechanics: you approve the connection before it starts, you watch the whole session on your screen, and you can end it at any time. Nothing is changed on your computer without your okay.
How do I tell real remote help from a scam?
Be wary of anyone who calls you, or shows a pop-up, saying your computer is infected. Real help starts when you ask for it. A legitimate technician tells you what they plan to do, waits for your approval, and never asks for your passwords or bank details.
Do I have to stay at my computer?
Yes. You stay at your computer, watch what happens on your screen, and can end the session whenever you want.
Do I pay if you can't fix it?
No. The first-look diagnostic is free, and you only pay once you approve a repair. If no repair is approved, there is no charge.
What we can fix remotely
Most everyday problems: Windows errors and blue screens, viruses, malware and pop-ups, slow PCs, updates and drivers, new-device setup, and small-business tech support. The large majority of issues do not need an in-person visit. See all remote computer repair services or our monthly computer care plans.